Any sign of use - including signs of installation, scratches, physical marking, screw holes, or similar.These situations include but are not limited to the following: Installed, used, or damaged items may not be eligible for return or, will incur a restocking fee. If the box or seal is opened there is a 20% restocking fee. > Partial RefundsĪny item that is damaged, has missing parts, or is not in its original condition is subject to a restocking fee of up to 50% of the order total. Approved refunds will be processed automatically via a credit back to the customer’s original payment method. There is no restocking fee for brand new/unopened/sealed items.Ĭustomers will receive a return confirmation email within 1-2 business days that will confirm receipt of their return and confirm whether or not that return will be eligible for a refund. In order to be eligible for a refund, item(s) must be unused, unopened, and in the same condition in which it was received. Any package or product damaged claims will not be honored by us or the carrier if not reported within that time period. Carrier and shipment damaged items must be reported within 5 days of the package or product being received. Full refunds are only issued for unopened and unused products. A return authorization number is required for all returns: any return that does not contain a return authorization number will be refused and returned to the sender. Purchases made on are eligible for a return request within 30 days of order delivery. If you are not 100% satisfied with our products or service, please contact us immediately at the corporate level. Gift cards are non-refundable and can only be used towards a purchase or purchases. Any item purchased and installed by us will receive free removal of product for repair. Items purchased from us will be given express service when repaired in house. Many products that we carry can be repaired in-house if. You will be notified if there is going to be any additional charges. Most repairs are covered under this flat rate though some exceptions may apply. Product repairs are performed at a flat rate. All repairs whether they are factory or aftermarket will have a 90-day warranty. We offer in-house repairs on most car audio equipment. All layaway deposits are non-refundable, but may be used to purchase other products at the store.īuyer assumes responsibility for all non DOT approved products, including but not limited to: Neon Lighting, Fog Lamps, Headlights, Taillights, and Window Tint. If not picked up within 90 days the layaway deposit will become a store credit. Layaways must be picked up within 90-days. We offer a layaway service that requires a 10% deposit. A 20% deposit is required for all special orders, which is non-refundable. All warranties of labor and product are guaranteed to the original purchaser. We offer a lifetime warranty on installation for as long as you own your car. Installation parts such as amp kits, interconnect cables, dash kits, wiring harnesses and other installation items are non-refundable. You will be issued full credit towards an upgrade. We offer a 30-day upgrade on purchased products. We will exchange products beyond 30 days when the manufacturer’s warranty allows us to do so. After 30 days, exchange versus repair is determined by the manufacturer’s warranty and varies by manufacturer. Defective products covered by the manufacturer’s warranty will be exchanged within the first 30 days of purchase. If you would like to contact the store where you made your purchase please click hereģ0-day refund on new factory sealed products, 30-day exchange on installed products. We value the opportunity to serve you and are committed to your total satisfaction. Please contact us online or by phone at (704) 398-1822. If for some reason they have failed to meet your and our expectations, we want to hear from you. Our staff has been directed to meet every customers’ expectations and make sure they are completely satisfied. To guarantee your total satisfaction, we offer the following return, warranty, and repair policies for in-store purchases:
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